Defending my Vices

I hear a lot of complaints about my favorite coffee place, Starbucks.

Logo via Starbucks

It’s too expensive, it’s too crowded, etc… Well, if you get just coffee it is the same cost as Dunkin Donuts, and tastes better in my opinion.

What I love the most though is the outstanding customer service. Before the baby was born, I would go to my local Starbucks every morning. I got to know the barista’s and they got to know me and my order, and no matter if it was 5:30 am or 9:00 am they were always happy and kind to the customers. Dunkin Donuts does not have that.

After I had the baby I hardly went to Starbucks. I wasn’t really leaving my house and I sucked it up and had my coffee at home. I went back a few times since the baby, but it must have been the second shift, because my usual baristas weren’t there.

Today, I stopped in while my mom was at my house spending quality time with baby b. Some of my favorite barista’s were there. As soon as they saw me they started asking me about the baby and how I was doing. They also requested for me to bring him in or at least pictures.

While some may not like their barista to be knowledgable about their life I find it comforting. I’d rather have a conversation with my barista then be ignored at another coffee place while the person behind the counter messes up my order and chats to his co-worker in their native language.

Some say a cup of coffee out once a day, five days a week is expensive. And while it does cost a lot if you add it all up, it is one of my only vices, and I think it’s worth it. Great customer service, great coffee and great food too.

Starbucks knows what they are doing, but they should step up their marketing in New England, because I would rather see a Starbucks on every corner then a Dunkin Donuts.

Today’s Question: Do you have a place that you frequent partially because of it’s stellar customer service?

2 thoughts on “Defending my Vices

  1. I wish I could say the same for the Starbucks that is below my office building. I used to go there during lunch every single day, and they are probably the rudest people on the planet. I stopped taking afternoon coffee breaks, and bring my own coffee into work … and still once in awhile when I stop in there for a treat I am reminded why I stopped going in the first place. I like their fun drinks, but I'm more of a DD girl when it comes to regular coffee/iced.

    Maybe the rudeness is just a midtown NYC thing. Who knows. But I know one of my co-workers even sent in a complaint about one of the girls who works there. It was a huge debacle. Sigh. It makes it hard though when it's the only coffee place nearby. (There's only one DD near us and it takes too long to get there for a 5 minute break.)

    Anyway! whew! Thanks for the follow! We really appreciate it!

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